Help & FAQ

No account is needed for 10 free practice questions. Create one to save progress, unlock paid plans, or run a transcript evaluation.

10 practice questions, one free transcript evaluation, and 10 Evaluation Tutor exchanges. The coaching session log is free for everyone regardless of plan.

Choose based on the credential you are currently preparing for. ACC is for first-time applicants. PCC is for coaches advancing from ACC with additional experience and mentor coaching hours. MCC is the highest level. You can switch levels from your account page at any time.

Most candidates land in the 4 to 12 week range. Coaches fresh from an ICF-accredited program often need 4 to 6 weeks. Coaches with gaps since training or a non-ICF background usually need closer to 10 to 12.

A full question bank at your credential level (ACC single-best or PCC/MCC best-and-worst), a timed exam simulation, detailed debriefs for every question, competency study guides, one transcript evaluation per month, and Evaluation Tutor access. 60-day access from purchase.

200 per credential level. The ACC bank uses the single-best-answer format. The PCC and MCC bank uses the best-and-worst-answer format. You pick your level from your account page.

Generic AI knows a lot about coaching but does not know the ICF exam's situational judgment structure, the specific competency framework the exam is built on, or what separates a best answer from a plausible-but-wrong one at each credential level. CredentialPrep questions are built specifically for this exam and debriefed with the ICF framework in mind.

No. CredentialPrep is an independent study tool built from publicly available ICF Core Competency documentation. It is not affiliated with, endorsed by, or approved by the ICF or Pearson VUE.

Yes. Ten free practice questions and one free transcript evaluation are available without an account.

Everything in Exam Prep, plus 10 transcript evaluations per week and 40 Evaluation Tutor interactions per day. If you are preparing session recordings for a PCC or MCC performance evaluation, Complete gives you the evaluation volume to work through multiple sessions.

One per month. If you need more, Complete gives you 10 per week.

Free: 10 total. Exam Prep: 3 after each evaluation. Complete: 40 per day.

Yes, from your account page at any time. The $60 Exam Prep purchase is not applied as a credit toward Complete, since they are separate products.

You paste a coaching session transcript, and CredentialPrep scores it against the ICF Core Competency framework, with per-competency feedback, evidence pulled from your transcript, and areas to develop. It is designed to help you close the gap between how you coach and what ICF assessors look for in the performance evaluation pathway.

A plain-text transcript of a coaching session. Remove your client's identifying information before pasting. There is no minimum length, but shorter transcripts produce thinner scoring.

Plain text works best. Standard speaker-turn format (Coach: / Client:) is ideal. You can also upload a VTT or M4A file exported from Zoom; CredentialPrep transcribes it before scoring.

Transcripts are processed via Anthropic's API and are not stored by CredentialPrep. Please remove client names and any identifying information before pasting. We do not sell your data.

Exam Prep plan only. Complete the full CredentialPrep course (100%), attempt 75% or more of the question bank, and take the ICF Credentialing Exam. If you fail, send Danny your official ICF result along with proof of the other two requirements and we refund your $60 purchase. The Complete plan is not eligible. Full terms and claim form →

Email credentialprepicf@gmail.com with all three proofs in one email: your 100% course completion screenshot, your question bank progress showing 75% or more attempted, and your official ICF fail result. Claims with any proof missing are not processed until all three arrive.

No. The pass guarantee is attached to the Exam Prep plan only. This is not a case-by-case decision. If the guarantee matters to you, Exam Prep is the path.

$60 one-time for 60-day access. No subscription, no recurring charges.

$59 per month. Cancel any time from your account page. No partial-month refunds; access continues through the end of the period you paid for.

Within the first 7 days, if you have not meaningfully used the product (fewer than 20 questions attempted, no evaluations, no mentor sessions), email Danny and he will review. After 7 days, the only refund path is the pass guarantee.

Email credentialprepicf@gmail.com with your Stripe receipt. Danny refunds duplicate charges immediately.

Any modern browser: Chrome, Safari, Firefox, Edge. No installation required.

Supported audio formats are M4A, MP3, MP4, WAV, and WEBM. That covers most exports from Zoom, Otter, Rev, Fireflies, Descript, Loom, and Riverside. Zoom VTT transcript files paste directly into the paste-transcript tab. If your upload is failing on a format we should support, email credentialprepicf@gmail.com with the file and we will look at it.

Try refreshing the page first. If the error persists, email credentialprepicf@gmail.com with a brief description of what happened and, if possible, the URL you were on when it happened.

CredentialPrep uses email sign-in links, not passwords. Enter your email on the sign-in page and click the link that arrives in your inbox. Check your spam folder if you do not see it within a minute or two.

Go to your account page and click "Cancel subscription." Your access continues through the end of the period you already paid for.

Yes. Go to your account page and select a different level at any time. Question bank progress is tracked per credential level.

Email credentialprepicf@gmail.com. He will delete your account and associated data within a few business days.

A written situational judgment test required for all ICF credentials. It tests whether you can identify coaching behavior that aligns with the ICF Core Competency framework. It is administered by Pearson VUE. Check coachingfederation.org for the current question count and time allotment, since ICF updates the format periodically.

Two separate requirements. The exam is a written knowledge test. The performance evaluation is a review of submitted coaching session recordings by ICF assessors. You need to pass both for PCC and MCC, but they are prepared for and assessed entirely independently.

Associate Certified Coach. The entry-level ICF credential. Requires coach-specific education, at least 100 coaching hours with at least 8 clients, mentor coaching, and passing the ICF Credentialing Exam. The current specifics live at coachingfederation.org since ICF updates them from time to time.

Professional Certified Coach. The mid-level ICF credential. Requires additional coach-specific education, at least 500 coaching hours with at least 25 clients, mentor coaching, passing the exam, and passing a performance evaluation (session recording review by ICF assessors). Current specifics at coachingfederation.org.

Master Certified Coach. The highest ICF credential. Requires substantial coach-specific education, at least 2,500 coaching hours with at least 35 clients, mentor coaching, passing the exam, and passing an MCC-level performance evaluation. Current specifics at coachingfederation.org.

No. Mentor coaching is a separate ICF requirement. CredentialPrep does not provide ICF-credentialed mentor coaching.