Help & FAQ

No account is needed for 10 free practice questions. Create one to save progress, unlock paid plans, or run a transcript evaluation.

10 practice questions, one free transcript evaluation, and 10 Evaluation Tutor exchanges. The coaching session log is free for everyone regardless of plan.

Choose based on the credential you are currently preparing for. ACC is for first-time applicants. PCC is for coaches advancing from ACC with additional experience and mentor coaching hours. MCC is the highest level. You can switch levels from your account page at any time.

Most candidates land in the 4 to 12 week range. Coaches fresh from an ICF-accredited program often need 4 to 6 weeks. Coaches with gaps since training or a non-ICF background usually need closer to 10 to 12.

A full question bank at your credential level (ACC single-best or PCC/MCC best-and-worst), a timed exam simulation, detailed debriefs for every question, competency study guides, one transcript evaluation per month, and Evaluation Tutor access. 60-day access from purchase.

Your access to the question bank, timed simulation, and debriefs ends 60 days after purchase. Your account stays put, and so does everything in your history, including any evaluations you've already run. You just won't be able to start new Exam Prep activity. If you're not done, you can buy another 60-day window or move up to Complete.

261 questions in the ACC bank, 202 in the PCC/MCC bank. The ACC bank uses the single-best-answer format. The PCC and MCC bank uses the best-and-worst-answer format. You pick your level from your account page.

Generic AI knows a lot about coaching but does not know the ICF exam's situational judgment structure, the specific competency framework the exam is built on, or what separates a best answer from a plausible-but-wrong one at each credential level. CredentialPrep questions are built specifically for this exam and debriefed with the ICF framework in mind.

No. CredentialPrep is an independent study tool built from publicly available ICF Core Competency documentation. It is not affiliated with, endorsed by, or approved by the ICF or Pearson VUE.

Yes. Ten free practice questions need no account at all. The one free transcript evaluation needs a free account (just an email, no card) so we can track your lifetime cap on that one.

Everything in Exam Prep, plus 10 transcript evaluations per week and 40 Evaluation Tutor interactions per day. If you are preparing session recordings for a PCC or MCC performance evaluation, Complete gives you the evaluation volume to work through multiple sessions.

One per month. If you need more, Complete gives you 10 per week.

Free: 10 total. Exam Prep: 3 after each evaluation. Complete: 40 per day.

Yes, from your account page at any time. The $60 Exam Prep purchase is not applied as a credit toward Complete, since they are separate products.

Go to your account page, click Upgrade to Complete, and check out through Stripe. Complete starts right away on its own monthly (or annual) billing cycle, separate from whatever's left on your Exam Prep window. You keep every bit of progress and history you've already built.

You paste a coaching session transcript, and CredentialPrep scores it against the ICF Core Competency framework, with per-competency feedback, evidence pulled from your transcript, and areas to develop. It is designed to help you close the gap between how you coach and what ICF assessors look for in the performance evaluation pathway.

A plain-text transcript of a coaching session. Remove your client's identifying information before pasting. There is no minimum length, but shorter transcripts produce thinner scoring.

Plain text works best. Standard speaker-turn format (Coach: / Client:) is ideal. You can also upload a VTT or M4A file exported from Zoom; CredentialPrep transcribes it before scoring.

Your transcript is sent to Anthropic's API to generate your report, then saved to your account so you can revisit it under Past evaluations. We don't sell your data or share it beyond the vendors needed to run the service. Please remove client names and any identifying information before pasting. See our privacy policy and who touches your data for the full picture.

No. Your transcript goes to Anthropic's API to generate your report, and under Anthropic's commercial terms, they don't train their models on customer inputs or outputs. We keep your transcript in your account so you can revisit past evaluations, and we don't sell your data. See who touches your data on our subprocessors page for the full vendor list.

By default, only you. Your transcript and report live in your account and nobody else sees them, unless you're working with a mentor coach through our marketplace and choose to share an evaluation with them. Remove your client's name and any identifying details before you paste a transcript, just to be safe on your end too.

Exam Prep plan only. Complete the full CredentialPrep course (100%), attempt 75% or more of the question bank, and take the ICF Credentialing Exam. If you fail, submit your official ICF result through the Pass Guarantee claim form and we'll check your course and question-bank progress on our end, no extra proof needed from you for those two. We refund your $60 purchase. The Complete plan is not eligible. Full terms and claim form →

Fill out the claim form on the Pass Guarantee page and attach your official ICF exam result (a screenshot of the result email works fine). We check your course completion and question-bank progress ourselves in the background, so you don't need to send those separately. Prefer email? Send everything to credentialprepicf@gmail.com instead.

Submit the claim form on the Pass Guarantee page with your official ICF result. Danny checks your course completion and question-bank progress directly in our system, no extra proof needed from you for those two. If everything checks out, he refunds your $60 Exam Prep purchase to your original payment method through Stripe, usually within a few business days, and your paid access is removed once the refund goes through. One thing to flag: claims need to come in within 30 days of getting your official result, so don't let it sit.

No. The pass guarantee is attached to the Exam Prep plan only. This is not a case-by-case decision. If the guarantee matters to you, Exam Prep is the path.

$60 one-time for 60-day access. No subscription, no recurring charges.

$59 per month. Cancel any time from your account page. No partial-month refunds; access continues through the end of the period you paid for.

Within the first 3 days, if you have not meaningfully used the product (fewer than 20 questions attempted, no evaluations, no mentor sessions), email Danny and he will review. After 3 days, the only refund path is the pass guarantee. If you purchased before 2026-07-29, you're still covered by the 7-day window that was in place when you bought.

Email credentialprepicf@gmail.com with your Stripe receipt. Danny refunds duplicate charges immediately.

Exam Prep is a one-time purchase, so there's no subscription to cancel; it just runs out after 60 days on its own. Complete is a monthly (or annual) subscription: go to your account page and click Cancel subscription. Either way, you keep access through the end of whatever period you already paid for, no partial refunds for time you don't use.

Any modern browser: Chrome, Safari, Firefox, Edge. No installation required.

Yes. There's no app to install, CredentialPrep runs right in your phone's browser. Sign in the same way you would on a computer, and everything, questions, evaluations, the coaching log, works the same.

Supported audio formats are M4A, MP3, MP4, WAV, and WEBM. That covers most exports from Zoom, Otter, Rev, Fireflies, Descript, Loom, and Riverside. Zoom VTT transcript files paste directly into the paste-transcript tab. If your upload is failing on a format we should support, email credentialprepicf@gmail.com with the file and we will look at it.

Try refreshing the page first. If the error persists, email credentialprepicf@gmail.com with a brief description of what happened and, if possible, the URL you were on when it happened.

Email credentialprepicf@gmail.com. Danny reads and answers every one himself, so tell him what's going on and he'll get back to you.

CredentialPrep uses a 6-digit verification code instead of a password. Enter your email on the sign-in page, then type in the code that lands in your inbox, usually within a minute or two. There's no link to click, just the code. Check your spam folder if it's taking a while.

Go to your account page and click "Cancel subscription." Your access continues through the end of the period you already paid for.

Yes. Go to your account page and select a different level at any time. Question bank progress is tracked per credential level.

Your coaching hours log exports as a CSV any time from the log page, handy for your ICF application paperwork. Evaluation reports and practice history live in your account but aren't a one-click export yet. Email credentialprepicf@gmail.com if you'd like a copy pulled together for you.

Go to Account settings and use "Delete my account." You'll type a confirmation phrase, and we cancel any active subscription, remove your login right away so you can't sign back in, and delete your practice history and evaluations. If you were ever paired with a mentor coach through our marketplace, that connection needs a quick manual cleanup on our end, so email credentialprepicf@gmail.com if that applies to you.

A written situational judgment test required for all ICF credentials. It tests whether you can identify coaching behavior that aligns with the ICF Core Competency framework. It is administered by Pearson VUE. Check coachingfederation.org for the current question count and time allotment, since ICF updates the format periodically.

Two separate requirements. The exam is a written knowledge test. The performance evaluation is a review of submitted coaching session recordings by ICF assessors. You need to pass both for PCC and MCC, but they are prepared for and assessed entirely independently.

Associate Certified Coach. The entry-level ICF credential. Requires coach-specific education, at least 100 coaching hours with at least 8 clients, mentor coaching, and passing the ICF Credentialing Exam. The current specifics live at coachingfederation.org since ICF updates them from time to time.

Professional Certified Coach. The mid-level ICF credential. Requires additional coach-specific education, at least 500 coaching hours with at least 25 clients, mentor coaching, passing the exam, and passing a performance evaluation (session recording review by ICF assessors). Current specifics at coachingfederation.org.

Master Certified Coach. The highest ICF credential. Requires substantial coach-specific education, at least 2,500 coaching hours with at least 35 clients, mentor coaching, passing the exam, and passing an MCC-level performance evaluation. Current specifics at coachingfederation.org.

No. Mentor coaching is a separate ICF requirement. CredentialPrep does not provide ICF-credentialed mentor coaching.